"Excellent customer service & inspection! I have a large crack in my concrete slab & other areas in the slab that show signs of sinking. This is my first home, and I have felt overwhelmed by the prospect of fixing this problem. In addition to the slab issue, I have a crawl space that needs help. I'm am so glad I called Groundworks, and they sent Brendan over to do my inspection. Booking online was easy, and Brendan called me the day before the inspection to talk about my home. He texted before he arrived for the appointment. He spent a lot of time with me walking through the house to look at all the problem areas. He also did a thorough inspection of the outside of the house. He was kind & patient in explaining what he was seeing. He also had several videos to show me which further explained what was going on with the slab and why it was cracking. The videos also explained how Groundworks will fix my slab issue & my crawl space issues. Brendan explained the work process, the warranty and continued services they will provide to keep annual tabs on the slab & the work they have done. At one pt, I had a question and Brendan called a colleague who is a foreman on these projects so he could make sure I had all the information I needed. We talked to Chris on speaker phone, and we decided that my slab should be stabilized, not lifted, due to the pipes inside it. The project will take place in a couple weeks. It will take 2 days (including demo of the current parquet floor), and will involve them drilling several holes in the slab in order to inject the polymer which will get into all the spaces washed away by soil erosion, moisture damage, etc that will keep the slab from moving further. I am blown away it will only take a couple days. In addition, the slab project will only cost approx $10k. I had nightmares about it costing upwards of $30k. (I just had no idea what something like this would cost.). I'm so impressed by the technology Groundworks will use, their reputation across the country and Brendan's outstanding customer service. I felt like I was being educated & supported about my home projects, not "being sold" anything. I will post a follow up review once the slab work is done. I have high hopes. I also plan to have Groundworks handle the crawl space project once the ground thaws. I now have confidence and piece of mind thanks for Groundworks. My house may not be a money pit nightmare after all!"
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