"I want to recognize Chris Jones with JES for providing one of the most thorough and professional home inspections I have ever experienced.
I purchased my home in 2019, and since then I have been trying to solve a persistent HVAC-related problem. My home inspection identified the HVAC system as an area of concern, so I had it serviced, inspected, and cleaned before moving in. Despite that, the evaporator coils continued freezing. I hired one HVAC contractor, who found nothing wrong. When the problem persisted, I hired a second HVAC contractor after the coils froze again. I was again told everything appeared normal and was advised to keep the return vents clear and change the filter regularly.
Over time, I also began noticing excessive humidity on the lower level after heavy rains, along with a mildew smell at the bottom of my stairs. The upper level remained cool and properly dehumidified, so I began to suspect the crawlspace.
That's when I called JES and met Chris Jones.
Before he even entered the crawlspace, Chris took the time to listen carefully to everything I had experienced over the years. He then invited me to accompany him during the inspection, explaining what he was seeing and educating me about the crawlspace as we went. Rather than rushing through the inspection, he methodically evaluated each area and answered my questions.
The most significant findings were beneath the air handler. Chris discovered active moisture from a leaking return duct, a disconnected duct near the air handler with mold growth, and a dripping condensate line. These issues had gone undetected despite multiple previous HVAC inspections. What's even more impressive is that this was one of the tightest areas of the crawlspace—roughly 2½ to 3 feet high—yet Chris crawled into it, documented everything with photographs, and shared them with me.
He didn't stop there. After I mentioned another area of concern, he willingly investigated it as well. Together we removed part of a wall covering and uncovered additional issues that otherwise would have remained hidden.
At the end of the visit, Chris told me he wasn't sure JES would be able to help with all of the problems I had uncovered. What he didn't realize was that he already had. He found the root causes that I had been searching for since buying my home.
Chris demonstrated something that is becoming increasingly difficult to find: integrity. He never tried to sell me something I didn't need. He simply performed an exceptionally thorough inspection, educated me throughout the process, and gave me the information I needed to finally understand what was happening in my home.
Ironically, the most disappointing part of the experience was that I wasn't able to pay him for the level of expertise and effort he provided. I thought I was scheduling a crawlspace inspection, but what I received was one of the most valuable diagnostic inspections I've had in seven years.
Thank you, Chris Jones. Your professionalism, persistence, and integrity are a tremendous asset to JES."
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