"There were some challenges during the first day of repairs, but what stood out to me was how quickly and effectively the team addressed them. David, the field superintendent, took the initiative to conduct a new inspection, reevaluate the situation, and develop a thorough action plan to resolve the issues. His professionalism, attention to detail, and pride in his work were evident throughout the process, and his communication kept me informed every step of the way.
The project took longer than expected due to some unforeseen complications, but David and the team stayed committed to doing the job correctly. David went above and beyond, documenting the process with photos and maintaining constant communication, which gave me peace of mind. An example of their meticulous work was when they identified a significant hole in my HVAC return duct during the repairs. Not only did they alert me to the issue, but David and his team also took the time to patch it with HVAC tape I had on hand, a kind and thoughtful gesture that has allowed me to address the problem fully. Garrett, one of the repair technicians, was also exceptional. His kindness, professionalism, and dedication were evident in every interaction.
Adding to the complexity of the situation, my home was undergoing hurricane damage repairs with other contractors frequently on-site. The Mountain Valley Foundation team worked seamlessly with them, which made a potentially stressful situation much easier for me. Their adaptability and cooperation with other professionals highlighted their commitment to customer satisfaction.
In the end, Mountain Valley Foundation delivered high-quality work and ensured my foundation repairs were completed correctly. I am incredibly grateful for their hard work and the care they showed throughout the process. Thank you, David, Garrett, and the entire team for your outstanding efforts!"
