Crawl Space Repair in Kenmore, WA

"It was a pleasure working with Ernest Vigil. He came to my house and did a thorough measurement of my crawlspace for the estimate. He was responsive throughout the installation process. On the second day of the job, Ernest called me and informed me that the crew told him his map for the job was inaccurate and they had to dig a lot more which resulted in an additional ~$3,500 cost. Initially he was just going to accept what the crew told him. I told him their explanation didn't make sense, and insisted that he should come over to verify. He came after the crew quit working early on that day, went down to the crawlspace and discovered the crew was digging where they are not supposed to. Then on the fourth day, when I returned from work in the afternoon, the crew was about to leave and told me they had finished everything. I didn't see the new drainage system that was included in the quote so I asked them about this. They said they connected the new sump pump to the old drainage. I remember Ernest told me their company wouldn't use previous systems because you don't know if they still work. So I called Ernest about this. The crew also didn't replace the door which was also included in the quote. I told them about this, they quickly put together a door then left. Fortunately I thought about checking it and discovered all screws were sticking out from the other side of the door with sharp tips (I almost got poked, which was why I noticed it). I told Ernest about this too. He took care of both issues and had the crew come back the next day to fix them. He then came over to inspect the work and took pictures/videos. So now the system seems to be working fine. Attached is the picture Ernest liked the most."