"These guys are the best in the business! They repaired a leaky poured foundation, installed a battery backup and sump pump and fresh extended sump ejection line all before lunch.
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When I first called FSM to come take a look at my foundation, they told me they were booking appointments 3 months out. I was like "dang that sucks" but I made the appointment and waited.
I now realize why these dudes are so busy. They have their entire process including project evaluation, scheduling, permit requirements, inspection requirements, and the actual corrective work done to solve my foundation issue, down to a science.
Dale was our first contact with the company. He came out and evaluated the crack I had in the wall and described why it was happening and what he recommended that I do to get it resolved. He was not pushy at all. He offered me less expensive alternatives and then "the right way" to do it and let me make the choice.
He helped me schedule the work and took payment all in my kitchen. It was pretty seamless.
He set a date that the workers would come out and they hit it. Some time prior to the crew coming out, I received a followup call from FSM confirming that I had the area cleared and the time the crew would be arriving.
The morning of the job, everything happened as was described to me. Quentin H. called me the morning of letting me know they were enroute. I had to take my kids to school and said the door was open if they wanted to start bringing things in. Quentin and his crew (Anthony H. and Jordan S.) arrived promptly and got to work even though I wasn't there (thanks guys).
I arrived shortly after they did and Quentin walked me through everything that was going to take place. He described the work that was going to be done and he already had the inspector on the way to approve things. He was extremely organized, calm, cool and collected.
Before I had arrived, the crew had already laid down tons of tarps and plastic on my carpet in the basement so as not to get anything dirty. After they removed the plastic and tarps at the end of the job, you couldn't even tell they'd been there.
Quentin, Anthony, and Jordan worked hard and got the whole job done and cleaned out of the house by about 1pm. If I had tried to do this myself, I'd still be knee deep in busted concrete and my wife would have left me long ago.
After everything was wrapped up, Quentin walked me through all of the work once again to show me what was done, how to care for it, and how to operate some of the new equipment that had been installed. He even left me his personal cell phone number if I had any issues.
I can't say enough good things about this company and this crew. Basement issues really suck and they are expensive to repair but when you have a company and a crew like this that are extremely well organized, professional, and efficient, it makes the whole thing a lot less sucky and really gives you some peace of mind."
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